- Membership Registration
- Click "Shop Now" on the upper right hand corner of the homepage to enter e-shop platform and register for free membership. A verification email would be sent to you after registration is completed.
- Shopping Process
- After logged in, add goods into the shopping cart, proceed to checkout and input personal details for delivery.
- Payment Method
- PayPal: VISA, Master, American Express and PayPal are avaliable. PayPal is one of the online payment methods letting buyers and sellers make deals through the Internet. There are over 100 million PayPal users from 190 countries and regions. Paypal benefits users fast, safe and easy way to transact, especially it garantees the secruity of the information of card users and their financial data that is safe from disclosing to others. Customers would recieve a confirmation email within 1 hour after confirmation of an order. If a confirmation email is not recieved, please kindly place order again. You could contact our customer service team by sending email to firstname.lastname@example.org to check the status of the order.
- Security Issue
- PayPal uses encrypted servers to work with the payments and all credit card information would not be stored onto our servers.
- Currency Calculation
- All payment amounts would be calculated in Hong Kong Dollars (HKD).
- When the Promotion Codes Cannot be Applied
- Please check either in the shopping cart or the checkout page to see if the redeem code is correctly entered.
- Order Cancellation
- If there is any error or changes to the personal details of the order, please contact our customer service team by sending email to email@example.com . Orders cannot be cancelled once confirmed. Our office hour is at 09:00 am to 06:00 pm from Monday to Friday (except public holidays).
- Charge and Time
- Free delivery service would be offered for purchases up to HKD400 or above. For purchases less than HKD400, a delivery charge of HKD70 would be charged. Your order would be delivered to your address within 7 working days after order confirmation.
- Courier Service
- Our distribution areas include HKSAR only. If the delivery address is in restricted areas, e.g. Ma Wan, Discovery Bay or HK International Airport etc., you may need to pick up the goods in assigned locations. When an item becomes out of stock or requires longer delivery time, a notice would be made on the product's page. If necessary, customers would be informed personally. Delivery lead time would vary according to logistics managment, weather conditions, public holidays etc. We would not be liable to any loss incurred due to delivery delays. Delivery service would be suspended when typhoon signal no.8 or the black rainstorm signal is hoisted. Customers would be contacted for delivery arrangments after such signals have been cancelled.s
- Merging Orders
- For customers submitting 2 or more orders and providing the same delivery address and contact number at the same time, the orders may be merged and delivery would be made at the same time.
- Delivery Failure
- Delivery failure would happen due to incorrect delivery address, absence of recipient at the time of delivery or order not being picked up. Upon notification from our logistics department, customers would be contacted and informed of such failure. Should another delivery is requested, an extra delivery charge would be imposed.
- Out of stock
- We would try our best to ensure the supply of goods. If out of stock situation on a particular item or items occurs after order is placed, customers would be contacted and delivery of the order would be made immediately as soon as the item or items become available.
- Refund Method
- All orders are not refundable. Exchange of goods is only available due to product damage during the course of delivery.
- Exchange of Goodss
- We provide exchange of goods service. Customers may request an exchange of goods within 14 days upon order receipt. Before returning the goods, customers please kindly send photo of the goods together with the order tracking code to firstname.lastname@example.org . An exchange confirmation email would be sent to the customer upon our receipt of the exchange request. Customers could then arrange return of the goods by freight collect and we would arrange replacement of the goods accordingly. Goods sent back for exchange would be examined. If photo of the goods is not submitted before the return, goods may not be exchanged.